Whether your organization is looking for cost-effective remote administrative support, comprehensive development and end user support, or a full- or flex –time strategic resource to continue making progress of LMS environment, we can tailor a managed solution to address your changing business requirements.

Operations

  • Your day-to-day operations like create and maintain users, roles, workflows, and templates as well as configure new courses, templates, and reports
  • Comprehensive upgrades
  • Manage DSU and TMU activities
  • New product features enablement
  • Deploying Hotfixes
  • Database Management

Earthly team of professionals has deep technical and process expertise that allows them to help improve your current database management operations and bring down your total cost of ownership (TCO). Our highly-talented pool of DBA’s have architected, configured, and managed complex integrations, rollouts, database migrations.

  • Database Monitoring
  • Database Health Check
  • Database Operations Standardization
  • DB Performance Tuning
  • Release / Change Management

Benefits

  • 24×7 monitoring, problem resolution, root-cause analysis, and corrective actions
  • Proactive Approach
  • Allocated Right Resource
  • Guaranteed Service Levels
  • Focus on your business
  • Greatly reduce overall expenses
  • Expert Support
  • Truly flexible
  • Dedicated Help desk

Support Options

We aim to partner with your team to help you get the most out of your SumTotal investment.

To do so, we offer three levels of support, powered by a pre-determined number of monthly allocated hours and response times prescribed by Service Level Agreements.

These levels are tailored to meet your needs and demands.